سياسة الاستبدال والاسترجاع

Return and Exchange Policy Return and Exchange At Katera Store, we pride ourselves on providing a system that ensures our customers complete comfort in replacing and returning requested products. Return Policy: If you wish to request a return for your shipment, you can certainly do so as long as the shipment is intact, in its original condition, and without any damage, by contacting: WhatsApp: 0554331684 This must be done within 24 hours of receiving your order. When the customer wishes to return one or more products after receiving the order, the customer pays a shipping fee of 49 riyals, and this amount will be deducted from the refunded amount, even if the order had free delivery. The shipping fee will be deducted in case of return or the value of the order can be kept as store credit for future use. Frequently Asked Questions: - What are the cases in which I cannot request a return? - When the return request is made after the specified time of 24 hours from the receipt date. - When the product has been used, damaged, or is not in the same condition as when received. - Products that have been tampered with. - When the product's box or bag is damaged. - How can I recover my money to my credit card? If the purchase was made using your credit card, you can recover your money once we receive your request. We will refund the amount to your account within 14 working days. - If I paid cash on delivery, how can I recover my money? If the purchase was made via cash on delivery, you can return the order value to your account balance on the website and use it to buy other products, or the refund can be made via bank transfer according to the customer's preference. It may take up to 14 days to process the refund. Exchange Policy: If you wish to request an exchange for your shipment, you can certainly do so as long as the shipment is intact, in its original condition, and without any damage, by contacting: The store’s WhatsApp This must be done within 24 hours of receiving your order. When the customer wishes to exchange one or more products after receiving the order, the customer pays a shipping fee of 44 riyals, and the shipping fee will be transferred to one of our bank accounts. Frequently Asked Questions: - Can I exchange my shipment? Yes, you can exchange your shipment by contacting our customer service. If the desired product is available, we will exchange it for you, provided that the product to be exchanged is in its original condition, unused, unopened, and undamaged internally or externally. This must be done within 24 hours of receiving the shipment. - I received an item different from what I purchased? First, we apologize for this mistake. In this case, you can contact us via WhatsApp, and we will exchange it and deliver the correct shipment. After receiving the request, we will inspect the products for exchange or refund, and after verifying the product and matching the conditions, we will proceed accordingly. We are honored to serve you, Katera Store Team